FAQ

Frequently Asked Questions

What is Slow Mode Labs?

Slow Mode Labs is an Australian based supplier of research materials, mycology products and laboratory supplies.

We focus on providing a carefully selected range of research compounds, microscopy materials and supporting laboratory products with clear information, reliable service and professional presentation.

Are your products for personal use?

No.

Selected Slow Mode Labs products are supplied strictly for laboratory, analytical, microscopy and research purposes only.

Products marked as research materials are not intended for human consumption, therapeutic use, diagnostic use, cosmetic use, veterinary use or personal administration.

Where are you located?

Slow Mode Labs is Australian based.

Our products are stocked locally and dispatched from within Australia, helping provide faster delivery times and a more reliable customer experience.

Do you provide Certificates of Analysis (COA)?

Where available, product documentation such as Certificates of Analysis may be supplied for applicable research materials.

We believe transparency and traceability are important parts of responsible research supply.

How should products be stored?

Storage requirements vary depending on the product type.

Please refer to the individual product information and supplied documentation for recommended storage conditions.

Do you provide instructions for use?

No.

Slow Mode Labs does not provide guidance relating to personal use, dosage, administration or therapeutic applications.

Our products are supplied exclusively for their stated research, laboratory, microscopy or educational purposes.

Do you ship Australia wide?

Yes.

We offer Australia-wide shipping using tracked delivery services.

Tracking details will be provided once your order has been dispatched.

How quickly will my order be shipped?

We aim to process orders quickly, usually within 1–2 business days.

Delivery times depend on your location and postal provider timeframes.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.

Once an order has entered the shipping process, changes may not be possible.

My order arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order with your order number and photos of the damaged item/packaging.

We will review the issue and assist where possible.