Shipping policy

Shipping Policy

At Slow Mode Labs, we understand reliable delivery is an important part of the customer experience.

All orders are carefully packed and dispatched from within Australia.

Orders are generally processed within 1–2 business days.

During busy periods, processing times may vary.

You will receive confirmation once your order has been dispatched.

We currently ship within Australia.

Customers are responsible for ensuring products ordered are suitable and permitted for their intended purpose and location.

All orders are shipped using tracked delivery where available.

Tracking information will be provided once your order has been dispatched.

Estimated delivery times vary depending on destination and carrier services.

Typical delivery estimates:

Metro areas:
2–5 business days

Regional areas:
3–10 business days

Remote locations may require additional time.

Orders are packed carefully to protect product integrity during transit.

Where appropriate, products may include protective packaging to assist with safe handling and delivery.

Please ensure shipping information is correct before completing your order.

Slow Mode Labs is not responsible for delays or losses caused by incorrect customer-provided delivery details.

If your package appears delayed, please contact us and we will assist with investigating the shipment.

Please notify us within 48 hours of receiving a damaged item.

Include your order number and supporting photos so we can review and assist.

Selected Slow Mode Labs products are supplied strictly for research, laboratory, microscopy and educational purposes only.

Customers are responsible for ensuring products are suitable for their intended research requirements.